FAQ
Q: What makes our cookies different?
A: Our cookies are meat-based which are of higher value than vegan cookies in the market. With some of our fur-friends being allergic to certain proteins, you’d get to pick the protein you’d like for the cookies when you make a purchase with us.
Q: How long can the treats last?
A: Our treats are freshly baked and then dehydrated for more than 10 hours to make sure that our treats have a longer shelf life.
Refrigerate once pack is opened for up to 3 months for optimum freshness or freeze up to 6 months.
Q: When can we receive the cookies?
A: To preserve optimum freshness in your cookies, orders are not pre-made so we’d appreciate all the patience we can get! Processing time usually takes about 4 - 8 working days and once that is done. For Sentosa or CBD/Orchard areas, we will be reaching out to you for a separate delivery quote.
Q: How do we self collect?
A: Self collection is only available at Sengkang. Please pick your preferred shipping method during checkout and we will be reaching out to you via text to arrange a pick up timing once the order has been confirmed.
Q: Is this only limited to Singapore?
A: Sorry! Our products are limited to Singapore for now.
We won’t be shipping to any overseas countries due to uncertainty in how our products would travel outside of Singapore.
Q: What are the ingredients used?
A: Choice of protein, Organic Coconut Flour, Organic Oat Flour, Extra Virgin Olive Oil, Eggs, Greek Yogurt.
We also use natural fruit and vegetable superfood powders for coloring. It includes Turmeric Powder, Green Spirulina, Pink Pitaya, Blue Spirulina, Broccoli Powder, Purple Potato Powder, Beetroot Powder, Butterfly Pea Powder, Red Beet Powder.
Q: Why are there cracks in my cookies?
A: Crack lines are normal due to the nature of coconut flour. The cookies are still 100% yummy!
We won't be accepting any refunds due to the nature of the cookies, however if cookies are damaged due to delivery, or anything else, do drop us an email at bakelivelyco@gmail.com
Q: Do you do custom orders?
A: Yes! Drop us an email at bakelivelyco@gmail.com or DM us on instagram @bakelivelyco